Read About
Traveler Information
from the U.S. Government Regarding
Cuba Travel

C A N T O R E S  D E

Montedespuma Joyart Kids with Paintings


Many of the major U.S. carriers now fly to Cuba, so you can book your own flights. Check with the airlines for details. Contact us for travel on private jets and charter flights.

ATM, Credit Cards and Traveler Checks

U.S. money, credit/debit cards and checks issued by U.S. banks cannot be used in Cuba. You can ask us for current updated details. We recommend that you bring enough cash for your entire trip. You can bring U.S. dollars, or some people bring Euros or Canadian currency because U.S. money has an exchange rate surcharge. Tourists use the CUC (Cuban Convertible Peso). Upon arrival in Cuba, you can exchange your money for CUC’s at the airport, many hotels, CADECA bureaus (currency exchange) and some banks. You will need your passport to exchange money. For the U.S. dollar, the conversion rate is 87% ($1 US = $.87 CUC).

Computers / Tablets

Personal computers and tablets can be used in Cuba and ETECSA wireless access cards can be purchased at many hotels. See Internet FAQs below for more details.

NOTE: Be sure to keep a close watch on your cellphone and other electronics, especially at the airport. They may go through your luggage and things can disappear in the confusion.


Travelers use Cuban Convertible Pesos (CUC's) and the Cubans use the Cuban Pesos. CUC’s must be used for all purchases. You can exchange your money for CUC's at most hotels, the airport, CADECA bureaus and some banks. All exchange between CUC and USD is subject to a 10% Cuban tax on top of the exchange rate.
CUC (Cuban Convertible Pesos)
CUP (Cuban Peso)

Departure Tax

Cuba has a departure tax of $25 CUC, apx. $30 US. This may be included in the cost of your ticket or paid in cash in USD when you check-in at an airport in the U.S. This procedure is subject to change.


Cuba Productions Services has experience in traveling to Cuba with people with mobility issues and we will be happy to discuss your needs with you. The streets are not easy to navigate and the transportation is not geared toward the disabled, however there are a few hotels that are equipped for people with disabilities.


Illegal drugs are NOT allowed in Cuba and they have zero tolerance policy. The penalties are severe.


The U.S. uses 110V, and Cuba uses both 110V and 220V. Many of the hotels have dual voltage (but may only have one 110V outlet), and some only have 220V. We suggest bringing a multi-adapter/converter so you will be able to charge all of your devices. You can also bring a multi-plug outlet if you have more than one device to charge. We bring this great all-in-one charger/converter. Please be aware that Cuba’s infrastructure is old, and it is possible to experience temporary power outages.


Cuba is a poor nation and the average Cuban takes home the equivalent of approximately $25 per month. Donations of clothes, toys and toiletries are appreciated. From time to time, customs has been known to confiscate these items.


Rum and Alcohol - Regulations as of 1/6/2017 state: “Persons authorized to travel to Cuba may purchase alcohol and tobacco products while in Cuba for personal consumption. Authorized travelers may also return to the United States with alcohol and/or tobacco products acquired in Cuba as accompanied baggage for personal use. OFAC considers “personal use” of an imported item to include giving the item to another individual as a personal gift, but not the transfer of the item to another person for payment or other consideration.”

Art: As much as you want.
NOTE: If it is over $50 or from a gallery, make sure you get an export certificate from the artist.
Normal duty limits apply.


Medical Insurance (as required by Cuba)

The Cuban government requires that all visitors carry Cuban health insurance that covers the territory of Cuba and the limits are small. This is usually included with your airplane ticket and you should double-check with your airline when you purchase your ticket. This coverage is provided by Asistur and it is also available for you to buy when you get to Cuba.

Travel Insurance
We cannot advise you on your travel insurance needs. Check with your insurance agent to discuss your travel and medical insurance (including Travel Medical, Medical Evacuation, Trip Cancellation and other travel insurance options).

Trip Cancellation Insurance
Travel to Cuba must be pre-paid and is non-refundable. We strongly recommend that you purchase trip cancellation insurance. This is available from an outside vendor and must be purchased within a specified amount of time after you make your deposit. They will offer different levels of coverage with different refund conditions. You can find your own agent or visit The Trip Insurance Store.


In Havana, Wi-Fi is available in many hotels and some hotspots around the city where you will see the locals congregating. It is very slow and more like dial-up and it is not unusual for the internet to go down. ETECSA (government-owned telecommunications company) wireless access cards can be purchased at most hotels and used anywhere there is Wi-Fi. Some hotels have their own internet service and it can be expensive. (NOTE: The Hotel Nacional has its own network and internet access cards are available for purchase). You can bring your own device and some hotels have a few old desktop computers to rent by the hour in their business centers, but their software is not up-to-date and their hours of service are often limited. Overall, the internet is limited or not available in much of Cuba.


Spanish is the language spoken in Cuba, but many people you encounter speak English and other languages.

Legal Travel

There is still a U.S. embargo with Cuba, and tourist travel is prohibited. For details of travel to Cuba, please see the OFAC website.


Check with your airline.


If you want to use your U.S. phone in Cuba, your service provider will give you the details of your plan and whether your phone can be used in Cuba. Cell service in Cuba is expensive, so contact your service provider to make sure you don’t incur roaming charges. Please note that satellite phones are prohibited at this time.

NOTE: Be sure to keep a close watch on your cellphone and other electronics, especially at the airport. They may go through your luggage and things can disappear in the confusion.


These are private restaurants and are often run out of people’s homes.


Carry your passport or a photocopy with you at all times. You will need your passport if you're going to exchange money.


Taking pictures of military and law-enforcement facilities is strictly prohibited. Museums and other places of interest may have other posted restrictions.

Public Restrooms

You will find restrooms in hotels, restaurants, and some venues, however they may not have toilet seats, toilet paper or water to wash your hands. We recommend that you carry tissues, hand wipes and anti-bacterial gel. There are often bathroom attendants at public restrooms, and the customary tipping is $.25 CUC to $1 CUC.

Room Safe

Your hotel may have a safe in the room, but it may not be in working order.


As with any travel, normal safety precautions should be taken, but Cuba is generally a safe country. Keep your personal belongings in a secure location and do not leave your valuables unattended. It is best to leave your expensive jewelry at home.


You will probably not find your favorite snacks in Cuba, so you may want to bring them from home.

Some Items to Bring (Unavailable or Hard-to-Find)

Clothing - Shorts, sandals and walking shoes for the day. Sweater or jacket for air-conditioning. You may want something more dressy for dining and evening activities.
Fold-up Umbrella
Insect Repellent

Tissues, Hand wipes, Hand Sanitizer, Antibacterial Gel (see Public Bathrooms)
Medicines - First aid kit and other OTC medicines (suggestions include bandaids, alcohol wipes, antibacterial cream and anti-itch cream, cold/allergy medicine, aspirin and meds for diarrhea and heartburn).
Prescription Medicines - We suggest you bring a little more than you will need for your trip. Keep them in your carry-on bag in the original prescription bottle and follow TSA security regulations if they include liquids.
Sunblock, Sunglasses, Hat
Washcloths - Not available at most hotels

Special Diet

Generally many restaurants and hotels are willing to meet varying dietary requests.

Telephone Calls

You can call long distance from your hotel room. Prepaid phone cards issued by U.S. companies are not accepted. You can also purchase phone cards from the Cuban phone company ETECSA; all phone calls using the ETECSA card must be made from an ETECSA phone. You can find these cards in most hotels and ETECSA telephone offices.

To Call Cuba from the U.S.
011 + 53 + City Code + Phone Number

To Call a Mobile Phone in Cuba from the U.S.
011 + 53 + 5 + City Code + Phone Number

City Codes:
Bayamo 23
Camaguey 322
Ciego de Avila 33
Cienfuegos 432
Guantanamo 21
Guantanamo Bay 99
Havana 7
Holguin 24
Las Tunas 31
Manzanillo 23
Matanzas 45
Pinar del Rio 82
Sancti Spiritus 41
Santa Clara 42
Santiago de Cuba 226

To call a mobile phone in Cuba while in Cuba
5 + Phone Number

To Call the U.S. from Cuba
Dial (119-1), then area code and phone number. Or check with your hotel's front desk.


Cuba is in the Eastern Time Zone and they observe Daylight Savings Time.

U.S. Embassy in Cuba

Calzada between L & M Streets, Vedado
Havana, Cuba
Phone: (53)(7) 839-4100


We recommend that you contact your doctor or the CDC for current travel health information to see what vaccinations or shots (if any) you may need.


Limit yourself to bottled water which can be purchased at your hotel or a local store.


Cuba has very nice weather throughout the year with balmy tropical trade winds. May to October is Cuba’s summer and is considered the rainy season, where it is very humid, often with brief showers in the afternoon. Cuba’s winter” is the dry season from November to April. The hurricane season is officially from June 1 to November 30.